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FAQs

General

Where did the idea of GAGE come from?

The idea of GAGE came from the GAGE founder, Justin Henshaw. Justin is a former United States Marine and is a self-made serial entrepreneur and restaurateur of multiple businesses. When Justin started out in business after the military, he noticed the obvious struggles between employees and employers and he noticed the generational change that was happening within the workforce. He also noticed that there was no tool that properly rewarded and recognized good employees. So he sought out to create an employee recognition platform that actually mattered to the employee. A system that was Employee centric, NOT employer. GAGE was born.

View the following video to learn more about the founder’s story:

What is the Gage Score?

The Gage Score is the world’s first standardized score that measures performance, soft skills and overall employability of a person within the workforce. We’ve spent a lot of time honing and fine tuning Gage to making sure that it is the most accurate and fair score to represent someone’s employability. We do not disclose the specifics of the formula but we do make it clear as to what affects your score.

How are people viewing the idea of GAGE? Have you done any research?

We did an extensive survey with employees and managers in many industries. Our research shows that 97% of respondents between the ages of 15 to 27 view GAGE favorably.

Can someone delete information? Start over?

No, they cannot.  

Is GAGE accessible in different languages?

Yes, the app is bilingual and can switch to Spanish in the app settings.

How is an employee's job history verified?

Once an employee is connected to a GAGE participating business, this process serves as employment verification. If an employee is terminated from a workspace or transitions to another, their job history will reflect this change.

To learn more, view the following video:

Can an employee be connected to more than one business at the same time?

Yes! If an employee is employed by more than one business, they can be added to each prospective workspace. Employees can simultaneously receive feedback, touchpoints, and evaluations from each business they are connected to.

I have some great ideas for GAGE. How can I let you know my suggestions?

Absolutely, we want to hear from our customers! We are constantly evolving and growing, just like you. Please submit your feedback directly through the app or email us at support@GAGEwork.com.

Employer/Admin

Have you seen a percentage increase in productivity and retention since the GAGE launch?

Yes we have! We are constantly collecting data, analyzing our systems, and are excited to publish our findings. What we know now is that our system works best for employers and employees who integrate GAGE into their daily routines. If GAGE is properly adopted by an organization, productivity and retention will increase. Sign up for our mailing list at gagework.com to stay in the know.  

How are businesses responding to Gage so far?

You can’t win them all but we are proud to boast 95% favorable feedback since we launched Alpha in Spring of 2022. We are always looking for ways to build a better workforce and welcome any and all feedback. Please send your suggestions and comments to support@gagework.com.

What is the biggest challenge to GAGE's effectiveness?

Engagement. At the end of the day, our platform is like all others, it only works if it is used. Once the business and the employee commit to using the system, they will be able to see and feel the results. GAGE will quickly become a part of a businesses’ culture and the employees' career journey.

Some people are motivated by meaningful work and others by money. How does GAGE key in on what each employee wants?

Why not both? We know that people are motivated by different things, however, we believe someone with a higher GAGE score has not only found meaning in their work, but has added significant value to themselves. Many business’ will pay more for someone they know they can trust and rely on. Typically a higher GAGE score translates to a higher paycheck.

Once a business signs up for GAGE, do you recommend or would you suggest making it a requirement for employment with that business?

A business decides how they wish to operate. It is not outside the norm for any business to require an app or platform for employment because it is the way they operate.  Examples would be any maintenance, scheduling, or management tool that are commonly used. So, to make GAGE a requirement, those decisions are best left to the business and management. That being said, we don’t wish anyone to be forced to use GAGE. That is not our intent. GAGE is about rewarding those who do good, not punishing those that do bad.  The cream will rise to the top and those will be the ones that embrace GAGE.

Would being a GAGE workplace help me attract new talent?

Yes! In fact, we have employees asking us which businesses are using GAGE. To meet this demand we are looking at creating a database of GAGE businesses. Stay tuned on that, but this makes sense doesn’t it? If an employee is going to work hard and there is a way to get credit for it… wouldn’t they seek that out?

Can I customize GAGE for my specific business?

GAGE has been built using proven, scientific data to best support measuring the top performance indicators in the workforce. We believe that GAGE is the new gold standard that any business could and should use to grow their people. GAGE is the perfect solution for a small company who needs a way to measure performance as well as a beautiful complement to already established systems in larger corporations. GAGE can be incorporated into any size businesses’ repertoire of tools for people development.  

We are constantly evolving and growing, just like you, so if you have any suggestions we would love to hear them. Please email us at support@gagework.com.

How does the app manage termination of an employee?

Any termination, whether it be good or bad, is a quick process.

The manager of the employee terminates the employee via the App and submits a short, three question exit evaluation. 

Learn more by viewing the following video.

Once an employee leaves a workspace, are employers left a copy of their activity/performance?

Yes. Previous employers are left a record of any employee activity/performance that took place at the time of employment (connected to the workspace). Employers however, are NOT able to view a past employee’s GAGE score.

Employee Engagement & Participation

What if an employee refuses to download the GAGE app on their personal device and participate?

We very rarely see any hesitation or refusals to participate.  With that being said… GAGE is a voluntary system to participate in.  We believe true change never happens when anyone is forced to do anything.  The business and managers can use the system the same whether or not the employee accepts the invitation request.  If and when the employee decides to participate, that information will connect to their profile and score.

Can nudges be removed or edited in case of an error?

Permanence and the inability to modify past actions is paramount to our system. The best way to undo the effects of a Nudge is to give a High Five. 

Are there any instances where someone’s score decreases consistently?

Yes, but there are many opportunities for improvements to a GAGE score by performing well in their workspace.

How do you get the older, unchanging employees to use the platform?

Great question. To be sure, the younger generations are quicker to both use and love GAGE. It simply translates better to them. The older generations still come around, it just takes a little more time. 

Does GAGE discourage face to face interaction in the workplace?

We highly encourage using GAGE as an aid for enforcing face-to-face communication in the workplace. After all, communication is recognized as one of the 10 most important soft skills within the GAGE system. Communication is a skill that cannot be properly demonstrated without in person interaction.

How can management motivate employees to use GAGE regularly?

An example of how management can encourage employees to use GAGE regularly is via incentive programs. Recognition and rewards through an incentive program can be based on GAGE scores. For example, if an employee gets into the 600’s, 700’s, or 800’s score range, there can be a reward, promotion or bonus for their accomplishment. All incentives are completely up to the management of a GAGE business to implement and enforce.

Is there any pushback with the GAGE score defining employee performance?

Our research shows that less than 5% of people are opposed to the GAGE score demonstrating their employment performance. GAGE is completely voluntary to participate in, therefore no one who is resistant to the GAGE system will ever have to take part against their will.

Proprietary Concerns

What does GAGE do with my information?

GAGE does not sell or distribute any personal information.

How would you address security concerns when it comes to withholding private information?

Our GAGE system is very protected from a breach or illegal activity. We take the appropriate actions to always protect the integrity of our system.

Is there a way to perform a background check through the app?

Not currently, we are considering this for a future feature.

How do you confirm identity?

GAGE confirms employee identity via a combination of mobile phone numbers, email addresses, and Names.

What legal protections are in place for a GAGE business, in case of a dissatisfied employee?

Legal exposure is reduced for all GAGE participating businesses due to our 100% voluntary policy. Downloading, agreeing and accepting the GAGE terms of use and other policies (End User License Agreement) are completely voluntary for users.

How does GAGE protect users against fraud?

The privacy and security of all user information is our top priority. We have several systems in place to protect users against fraud. If you are aware of any fraudulent activity involving a GAGE user, you can report it to our support team at support@gagework.com.

Pricing and Payment

How much does it cost?

See our pricing page here.

Who pays, an employee or employer for the download?

The business pays. It’s free for the employee. See our pricing page here.

Manager

How long after an employee resigns, does a manager have access to their GAGE profile and score?

When an employee submits their 2-weeks notice, the workspace manager/admin has access to their profile and score, until an exit evaluation is completed. Once an exit evaluation is completed, the manager/admin will no longer have access to a previous employee’s profile or score.

Can employees evaluate a manager?

At the moment, employees can send managers high-fives but are not able to complete evaluations.

Can an employee report a manager for misuse/abuse?

Yes they can. Learn more here:

Will GAGE cost managers more time?

When used properly GAGE saves time. Managers save time by easy evaluations, instantaneous feedback with touch points and we will increase your retention, saving you time on hiring.

How long do I have to stay at a job to get a good score?

For proprietary reasons, we can’t disclose a specific threshold for the amount of time it takes to get a good GAGE score; however, typically the longer you stay at your job, the better your score will be. This will not only show current employers your ability to commit but, any future employers as well.

What if you can't get previous work verified?

You can add past work history; it just won’t be verified. Meaning that it won’t contribute to the score and have a GAGE verified mark on your work history. 

How does the app manage termination of an employee?

Any termination, whether it be good or bad, is a quick process.

The manager of the employee terminates the employee via the App and submits a short, three question exit evaluation. 

Learn more by viewing the following video.

How are 2-weeks notices verified in GAGE?

Once a 2-week notice is submitted by an employee, their manager will receive the notice. At the end of the 2-weeks notice the manager will be prompted to submit an Exit Evaluation on the employee. The exit evaluation will confirm that the employee fulfilled their obligation.

To learn more, view the following videos:

Employee

How long after an employee resigns, does a manager have access to their GAGE profile and score?

When an employee submits their 2-weeks notice, the workspace manager/admin has access to their profile and score, until an exit evaluation is completed. Once an exit evaluation is completed, the manager/admin will no longer have access to a previous employee’s profile or score.

Can employees evaluate a manager?

At the moment, employees can send managers high-fives but are not able to complete evaluations.

Can an employee report a manager for misuse/abuse?

Yes they can. Learn more here:

Will GAGE cost managers more time?

When used properly GAGE saves time. Managers save time by easy evaluations, instantaneous feedback with touch points and we will increase your retention, saving you time on hiring.

How long do I have to stay at a job to get a good score?

For proprietary reasons, we can’t disclose a specific threshold for the amount of time it takes to get a good GAGE score; however, typically the longer you stay at your job, the better your score will be. This will not only show current employers your ability to commit but, any future employers as well.

What if you can't get previous work verified?

You can add past work history; it just won’t be verified. Meaning that it won’t contribute to the score and have a GAGE verified mark on your work history. 

How does the app manage termination of an employee?

Any termination, whether it be good or bad, is a quick process.

The manager of the employee terminates the employee via the App and submits a short, three question exit evaluation. 

Learn more by viewing the following video.

How are 2-weeks notices verified in GAGE?

Once a 2-week notice is submitted by an employee, their manager will receive the notice. At the end of the 2-weeks notice the manager will be prompted to submit an Exit Evaluation on the employee. The exit evaluation will confirm that the employee fulfilled their obligation.

To learn more, view the following videos:

Score

How do you prevent score inflation? Can anyone reach a score of 1000?

Reaching a score of 1000 is possible within the GAGE algorithm. Our formula will evolve and modify over time. We will never stop learning and adapting to certain patterns in user behavior. We are committed to making the score as accurate and reliable as possible.

Has anyone’s GAGE score dipped below a 500?

Yes, there have been cases where an employee’s score has fallen below 500. Consistently receiving nudges or negative evaluations can eventually lead to a score less than 500. However, receiving high-fives and good evaluations will raise a GAGE score.

How are GAGE scores protected against managers showing favoritism or indifference towards certain employees?

The GAGE algorithm is completely capable of detecting the misuse of any score affecting features. The algorithm is built to learn and track the behavioral patterns of managers, and it adapts to any excessive activity.

How can I improve my score?

Easy! If you can do these 3 things your score will grow:

  1. Commit to your job and stay as long as it makes sense.
  2. Do good work while you’re there.
  3. And when the time comes for you to move on, transition well by putting in your 2-weeks notice.

What happens to my score if I leave my job?

Job transitions are a normal, healthy part of life. They should be celebrated and rewarded if they are done well. If you leave your job appropriately with a 2-weeks’ notice, your score will go up. However, if you do not, and you choose to abandon your job, your employer and your team, then your score will take a hit.

Can my score help me get promoted?

While that’s a decision completely up to your employer, we believe that the score will help guide them in their decision making.

High Fives & Nudges

Can you dispute a comment/rating?

No you cannot.  But you can report abuse or misuse through the app and you can do it anonymously if you’d like.

Learn more in this video:

Is there a set amount of touchpoints (high-fives & nudges) that managers have to issue to employees each day?

Every business has their own set of guidelines and processes therefore, having one set amount of touchpoints for all businesses to uphold is difficult to establish. The required amount of touchpoints issued each day is completely up to the managers of a workspace to decide.

Are employees able to Nudge managers/employers?

No. Nudges are a managerial tool and only used down hill.  Employer to manager, manager to staff, etc.  High Fives can be given peer to peer and peer to manager.

Does a Nudge reduce your score?

Not directly or independently, but it does have a negative impact on your overall score. The best way to remove the impact of a Nudge is to get a High Five.

If an employee gives a manager a high-five, does this impact the manager's score?

Yes, if an employee sends a manager a high-five, this will positively impact the manager’s score.

Can I give a High Five or Nudge to my manager ?

Yes, you can give managers and co-workers (peers) High Fives.  Nudges are a managerial tool only so it can only flow down from manager to staff member. 

Future Features

Is there a way to give a High Five to the entire team instead of just individuals?

Not at the moment. If you would like to see this feature, please submit your feedback to support@GAGEwork.com.

Is there a way for an employee to see the history of a business before they take the job.

Not at the moment. If you would like to see this feature, please submit your feedback to support@GAGEwork.com.

In the evaluation section, can a manager set a reminder or timetable to perform evaluations?

Not quite yet, but it’s in the works! We understand how important this feature is and want the evaluation process to be as simple as possible. We are working on building out more alerts and reminders to help managers manage more effectively.

Is there a way to have the work history be verified?

We are working on a process to verify past employment but this feature isn’t active now. Currently, to validate work history and have it contribute to your score, you must connect to a place of business that uses GAGE.

What is your ballpark time frame for Business Intelligence integration?

We don’t have a timeline but we are hard at work everyday to ensure that we can integrate with 3rd party products. Please let us know what integrations you would like to see, submit your feedback to support@GAGEwork.com.

Does the app have a writing assistant?

Not at the moment.  If you would like to see this feature, please submit your feedback to support@GAGEwork.com.

How do you handle Data Integration, adding new employees to the app from your existing HR System?

Manual entry is the only option presently but we’re working on integrations. We understand this is a feature that is high priority. There are several HR platforms we are looking to integrate with. Please let us know what platform you would like to see integrate, submit your feedback to support@GAGEwork.com

Could you request a meeting with the owner from the app?

Not at the moment. If you would like to see this feature, please submit your feedback to support@GAGEwork.com.

Any plans for more chat/communication features in future versions ?

It is on our discussion board for future features. If you would like to see this feature, please submit your feedback to support@GAGEwork.com.

Why hasn’t my score moved?

Good question. There are any number of reasons for this; however, if you feel there is an error or something wrong, send an email to support@gagework.com

Can you integrate scheduling/shift covering options to make it a one stop app?

Not yet, but we have had many discussions about adding scheduling to our system. We will also look at adding integrations to our system, so that other scheduling platforms can integrate. Keep in the know with updates at gagework.com or by following us on social media.

Have a suggestion?

Please submit your feedback to support@GAGEwork.com

Contact Us

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Call (833) 483-4243

Reach out and talk with our GAGE Support Team during business hours.
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Text (912) 428-5879

Reach out and text with our GAGE Support Team during business hours.
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